Job details

Job Type : Permanent

Job Location: Laval, Canada

Schedule : Day shift

Complete Job Description

You are passionate about customer service.

Are you looking for a new challenge and want to learn continuously.

Answering our customers’ technical questions motivates you.

The manufacturing and construction fields are of interest to you.

Join our welcoming and supportive team and apply our values of Innovation, Quality, Customer Focus, Communication, Respect, Thoroughness, Positive Attitude and Fun at Work!

JOB SUMMARY

Reporting to the Director of Sales Operations Excellence and Client Care, the Internal Sales and Customer Service Representative is responsible for providing a professional, no-pressure service to Metaltech customers. In addition to handling quotations and orders, this involves providing basic and technical information on our products and innovations, and resolving any situations our customers may encounter.

RESPONSABILITIES

  • Answer customer calls: Provide prompt and courteous assistance to Metaltech call center customers.
  • Answer technical questions: Provide detailed and accurate information about Metaltech products.
  • Listening to the customer: Be attentive to customer needs and effectively resolve situations.
  • Order Entry: Enter orders received via Electronic Data Interchange (EDI), email and telephone.
  • Quotations: Prepare Metaltech quotes and support Metaltech manufacturing agents.
  • Complaints handling: Handle customer complaints with professionalism and find satisfactory solutions.
  • Returns Management: Process merchandise returns (RMA) with thoroughness and efficiency.
  • Special Projects: Be involved in special projects such as custom-made products and others.
  • Any other related duties established by his superior.

REQUIREMENTS, QUALITIES AND SKILLS REQUIRED:

  • Experience: Minimum three years’ experience in office work or customer service.
  • Education: Attestation of Vocational Studies (AVS) or College Studies (ACS) in customer service or related field. Any combination of education and relevant experience will be considered.
  • Listening to the customer.
  • Ability to adapt and learn.
  • Fluency in French and English, both spoken and written, to deal with clients throughout North America.
  • Organizational and analytical skills.
  • Team spirit, collaboration.
  • Affinity for numbers and ability to do basic calculations.
  • Thoroughness.
  • Proficiency in Office suite tools.

The manager and the team

The manager is available, organized and focused on finding concrete solutions. She is open-minded and appreciates when she is offered new ideas.

The team, which has been in place for several years, is welcoming, collaborative and a pleasure to work with. People are happy here. We look forward to welcoming a new member to our growing, winning team.

Our mission as the Metaltech customer service team is to:

  • To create the best possible customer experience.
  • To communicate positively with respect by listening carefully to the requests and needs of our customers.
  • To communicate best practices and guide our customers towards safe access solutions.
  • To answer technical questions and effectively resolve difficult situations.
  • To support our customers post-sale to provide a continuum of service, to build loyalty and frow our trusted brand.
  • Our core corporate values must guide all our interactions.

We offer

  • Available work schedules from Monday to Friday: 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m.
  • Hybrid work is possible after six months: up to two days of remote work per week, depending on company policy.
  • In-house training so you can master the job and get to know our products.
  • Support from your colleagues in customer service and the engineering team to answer our customers’ technical questions.
  • A well-established company with an excellent reputation.
  • A Family culture: feel like part of our family.
  • A Modern, collaborative work environment.
  • A Growing company.
  • A Complete group insurance program, including telemedicine.
  • Corporate and team events.
  • A Wellness program.
  • Free on-site parking, electric charging stations available.
  • Pension program with employer contribution.
  • And more…

Important: Our offices remain open during the summer construction break, and employees must be available to work during this period. Vacation requests for these weeks will not be accepted.


About Metaltech-Omega

We are a privately held Canadian company that oversees 2 distinct brands, but united by the same components: steel products and the design of new superior products. At Metaltech we develop, manufacture and sell a wide range of products such as scaffolding, construction site fencing and telescopic ladders. You will find us in hardware stores, the industrial network and rental centers.

At Omega II, we manufacture fences with a unique product on the market, welded mesh fences. We are also the pioneer of ornamental welded wire fencing systems and the pioneer of custom projects in North America.